Managed Application Services
When the domain registrar, hosting provider, developer and support contact are all different people, something eventually falls through the gap. Managed application services put one team behind the whole stack.
Hosting, deployment, updates and support handled under one point of contact, scoped to what your application actually needs.
The problem
It's a familiar pattern: the domain was registered by whoever set things up originally, hosting lives with a provider nobody quite remembers choosing, and the person who built the application moved on some time ago. Individually, none of this is necessarily a problem — until an SSL certificate expires, a DNS record gets changed incorrectly, or a server runs out of resources, and the first sign is the application going down with no clear owner to call.
The usual response is a scramble: tracking down old login details, working out which provider actually controls the domain, and trying to reach someone who understands how the pieces fit together. That takes time precisely when time matters most.
Managed application services bring domain, DNS, hosting, deployment and day-to-day maintenance under a single point of contact, so there's always a clear answer to who looks after this, and changes are made by someone who understands the whole system, not just one part of it.
Services are typically combined based on what an application actually needs, rather than sold as a single fixed bundle.
Not all support is the same
Covers the infrastructure an application runs on — servers, environments and the process for pushing updates live — along with monitoring to catch infrastructure-level issues before they affect users. This is the layer most people picture when they hear 'hosting', but on its own it says nothing about who fixes a bug in the application itself.
Covers the application itself — dependency updates, bug fixes, small changes and a point of contact when something needs attention. Full operational cover combines both, scoped to the application in question, so there's no gap between 'the server is fine' and 'the application works'.
Most clients recognise more than one of these at once rather than a single, isolated issue.
The team that uses the application daily has no one responsible for its infrastructure.
The original builder is no longer available, but the application still needs upkeep.
Issues are currently handled reactively, with no routine monitoring or update schedule.
An upcoming launch, campaign or seasonal peak increases the importance of things staying up.
Hosting, domain and support currently sit with different vendors with no coordination between them.
Stabilising the current application while a longer-term modernisation is scoped separately.
We fit around your existing setup rather than requiring a migration to a new stack as a condition of support. Where the current setup has genuine gaps, we'll say so and explain what we'd recommend instead.
Every application is different, so pricing and scope are set out in a tailored proposal rather than a one-size-fits-all package. Tell us what's currently running and where the gaps are.
Delivery
01
Audit domain, hosting, deployment process and any existing documentation to see what's actually in place.
02
Decide which services are needed — hosting, maintenance, deployment support or full operational cover — and set out a tailored proposal.
03
Address any immediate gaps — expiring certificates, missing backups, undocumented access — before ongoing cover begins.
04
Configure health checks, logging and a defined process for deployments and incidents.
05
Handle updates, deployments and day-to-day issues under the agreed scope, with regular review as the application evolves.
FAQ
Hosting is one part of it. Managed application services can include hosting, but also cover deployment, maintenance, monitoring and support — scoped individually rather than assumed to be a single bundle.
No — we don't make guarantees around uptime or offer round-the-clock cover as standard. Response expectations are agreed as part of scoping, based on what's realistic for the application and the arrangement in place.
Yes, this is a common starting point. We begin with a review of the current setup — code, hosting, access — before agreeing what ongoing cover looks like.
That's fine — services are scoped individually. Some clients want deployment and hosting support only, others want full day-to-day cover including updates and monitoring.
Pricing depends on the scope agreed for your application, set out in a tailored proposal rather than a fixed package. Monthly options are available, but the specifics depend on what's included.
There's an agreed process for raising and resolving incidents as part of the scope we set together, including how issues are identified and communicated.
Yes — access and documentation are part of the service, so the setup isn't dependent on one person or locked behind an account only we control.
Managed services focus on keeping an application running day to day — hosting, deployment and maintenance. QA and testing focus on verifying a release before it goes out. The two are complementary, and some clients use both.
Yes — access, documentation and credentials remain available throughout, so bringing things in-house later is a planning exercise rather than a renegotiation with us.
Capabilities
Deeper detail on the underlying services this work draws on.
Related services
Related implementation paths that often sit alongside this work.
Custom Web Applications
Custom web applications — dashboards, portals, booking systems and internal tools — built and supported beyond initial launch.
Software Testing & QA
Manual and automated testing — functional, regression, cross-browser and API — to catch issues before customers do.
SaaS Modernisation
Modernise an ageing application and strengthen the infrastructure underneath it, without a full rebuild from scratch.
Tell us what's currently running and where the gaps are, and we'll put together a tailored proposal for ongoing cover.
